Shipping policy

Little B.Ellie Co. Shipping & Package Protection Policy

We carefully prepare and package every order. Please review the following terms before purchasing.

Shipping & Delivery

Orders are processed and shipped within 3–5 business days after payment is received. Carrier delivery time is additional and begins after your order ships.

Shipping charges are provided in the listing or at checkout. Tracking information will be provided once your order ships. Carrier delivery dates are estimates and may be affected by weather, holidays, or other carrier delays.

Shipping Insurance

For purchases placed directly with Little B.Ellie Co., customers must arrange and pay for shipping insurance before shipment. Please contact us before ordering to confirm available coverage and its cost.

Insurance coverage is subject to the carrier’s or protection provider’s terms, exclusions, coverage limits, and claim approval. Coverage for theft after delivery may differ from coverage for loss or damage in transit.

Purchases made through Whatnot or another marketplace follow that platform’s shipping and buyer-protection requirements.

Lost Packages & Damage in Transit

Once the carrier accepts your properly packaged order, transportation and delivery are handled by the carrier.

To the extent permitted by applicable law and the purchasing platform’s rules, Little B.Ellie Co. does not provide voluntary refunds or free replacements for loss or damage caused solely by the carrier. Eligible claims will be handled through the applicable carrier, shipping insurer, or marketplace.

This limitation does not apply to our fulfillment errors, inadequate packaging, or any refund or replacement obligation required by law or the purchasing platform. Lack of insurance does not remove rights that otherwise apply.

Reporting a Shipping Issue

Contact us promptly with your order number, tracking number, and a description of the issue.

For damaged deliveries, please:

  • Photograph the item, shipping label, outer packaging, and interior packaging.

  • Keep the damaged item and all packaging until the claim is resolved.

  • Provide any information or inspection access required by the carrier or insurer.

We will provide available shipping records and assist with the claim process, including filing a claim when the provider requires the sender to do so. Claim approval is determined by the applicable provider.

Packages Marked Delivered

If tracking shows delivery but you cannot locate your package, check nearby delivery areas, household members, neighbors, and your building’s mailroom. Contact the carrier and notify us promptly so the delivery can be investigated. A delivery scan does not automatically resolve every missing-package claim.

Shipping Address

Customers are responsible for providing a complete, accurate shipping address. Please report corrections before shipment. Additional shipping charges may apply when an order must be resent because of a customer-provided address error, subject to applicable law and marketplace rules.

Marketplace Purchases & Customer Rights

For Whatnot purchases, report shipping issues through your order’s “Get help with this purchase” option within Whatnot’s applicable deadlines.

This policy does not limit mandatory consumer rights or applicable marketplace buyer protections.

Contact: Support@littlebellieco.com