Refund policy

LITTLE B.ELLIE CO.
ALL SALES FINAL, ORDER AND SHIPPING POLICY

Effective Date: 09/26/2026

Little B.Ellie Co. sells limited-quantity children’s apparel. All purchases are final except where a refund, replacement, credit, or other remedy is required by applicable law or a mandatory marketplace policy.

ALL SALES ARE FINAL

We do not accept returns or exchanges or provide refunds for:

• Incorrect size, fit, or purchases based only on age or another brand’s sizing
• Change of mind, accidental or duplicate purchases, or bidding mistakes
• Color differences caused by lighting, photography, fabric batches, or device screens
• Minor variations in color, pattern placement, stitching, measurements, or design
• Worn, washed, altered, stained, damaged, or tagless items
• Any item with removed, detached, or missing tags; removal of any tag automatically constitutes wear, and the item will not be eligible for consideration for a refund, replacement, exchange, credit, or other remedy, except where required by applicable law or a mandatory marketplace policy
• Refused, unclaimed, or undeliverable packages caused by the customer
• Shipping delays or transit damage, except where a marketplace policy or applicable law requires otherwise

Customers must review the listing, photographs, measurements, fabric details, and size chart before purchasing. Customers are responsible for selecting the correct item and size.

INSPECTION AND ORDER RECORDS

Each item is inspected for condition, size, style, and order accuracy before shipment. We may photograph or record the item, tags, packaging, shipping label, packing slip, and shipment weight.

These records may be used to investigate complaints, marketplace claims, carrier claims, payment disputes, and chargebacks.

LIMITED EXCEPTIONS

A qualifying issue may include:

• Receiving the wrong item or size
• Receiving a significant undisclosed defect
• Receiving merchandise materially different from its listing
• An order that is not delivered

We may require photographs, return of the item, and inspection before approving a replacement, store credit, or legally required refund. Sending an item back without authorization does not guarantee reimbursement.

Any item with removed, detached, or missing tags is considered worn and will not be subject to consideration for a refund, replacement, exchange, credit, or other remedy, except where required by applicable law or a mandatory marketplace policy.

Where legally permitted, Little B.Ellie Co. may choose the appropriate remedy. Monetary refunds are provided only when required by law or a mandatory marketplace policy.

REPORTING A PROBLEM

For direct purchases, report any delivered-order problem within three calendar days after the carrier marks the package delivered, where permitted by law.

Include your name, order number, a description of the issue, and clear photographs of:

• The complete item
• The size and merchandise tags
• The interior and exterior packaging
• The shipping label
• Any claimed defect or damage

Keep the item unworn, unwashed, unaltered, free of stains and odors, with all original tags attached and packaging retained, until the claim is resolved. Removal of any tag constitutes wear and makes the item ineligible for consideration for a refund, replacement, exchange, credit, or other remedy, except where required by applicable law or a mandatory marketplace policy. This deadline does not limit any non-waivable legal or marketplace rights.

SHIPPING, ADDRESSES, AND DELIVERY

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or returned packages caused by an incorrect address, refusal, failure to collect the package, or another customer-related issue.

Before reshipping, the customer must pay any applicable additional shipping costs. Original shipping charges are not refundable where permitted by law.

Customers should promptly report lost or stolen packages to the carrier or marketplace and cooperate with any investigation. A carrier status of “delivered” does not automatically qualify an order for a refund. We will review tracking, delivery confirmation, address information, carrier records, and other available evidence.

MARKETPLACE PURCHASES

Purchases made through Whatnot or another marketplace are subject to that platform’s terms, deadlines, cancellation rules, and buyer-protection policies. If a mandatory marketplace rule conflicts with this policy, the marketplace rule controls.

Customers must submit marketplace claims through the applicable platform within its required deadline. Shipping costs related to marketplace claims will be handled under that platform’s rules. Where permitted, customers are responsible for costs caused by customer-related issues.

CANCELLATIONS

Orders cannot be canceled or modified because of a change of mind, accidental purchase, duplicate order, or incorrect size selection. Auction bids and marketplace purchases are subject to the applicable platform’s rules.

If we cannot ship an order within the promised period, we will provide any notice, cancellation opportunity, or refund required by law.

CLAIMS AND PAYMENT DISPUTES

Little B.Ellie Co. may dispute claims or chargebacks that conflict with its records and may provide photographs, packing records, shipment weight, tracking information, delivery confirmation, communications, and order details to the reviewing marketplace, carrier, payment processor, or financial institution.

False, misleading, abusive, or repeatedly unsupported claims may result in restrictions on future purchases where permitted by law and marketplace rules.

CUSTOMER ACKNOWLEDGMENT

By completing a purchase, the customer confirms that they:

• Reviewed the listing, photographs, measurements, and size chart
• Selected the correct item and size
• Provided an accurate shipping address
• Understand that removing any tag constitutes wear and makes the item ineligible for consideration for a refund, replacement, exchange, credit, or other remedy, except where required by applicable law or a mandatory marketplace policy
• Understand that all sales are final except where a remedy is required by law or a mandatory marketplace policy
• Understand that customer-caused returns, replacements, refunds, reshipments, and related shipping costs are not accepted or are the customer’s responsibility to the fullest extent permitted by law

APPLICABLE LAW

This policy is intended for sales conducted in or from New Jersey and Florida.

Nothing in this policy waives a right or obligation that cannot legally be waived. If any provision is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.